SB
Samantha B
1 reviews | Active since Apr 2019
12 May 2026, 10:54
Ridiculous service
Standard Banks customer service is really the pits. On the app you get approved, you accept a debi check sign a contract, have to upload your documents but after that no one bothers to get back to you whether it is to say you a are approved or declined. You will email and get no response. They have the worse customer service and the way their credit products is set up is ridiculous. Stay away, rather bank with innovative banks. Standard bank has no interest in customer service
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 May 2026, 10:59Dear Samantha,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 May 2026, 10:59
Official
Dear Samantha,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
SB
Samantha B's updateReviewer Update
13 May 2026, 16:10There is really something wrong with Standard Bank and their customer service. Dont ever open and account amd if you have am account move it while you can. Their business and agents are not client friendly.
SB
Samantha B's update13 May 2026, 16:10
Reviewer Update
There is really something wrong with Standard Bank and their customer service. Dont ever open and account amd if you have am account move it while you can. Their business and agents are not client friendly.
SB
Samantha B's updateReviewer Update
13 May 2026, 18:22After again promise to call back at 11am no call back, advisors cant remember what was said on the phone. Standard bank is really mow customer service focused and if you have a chance get as far away as possible and if you looking to open a bank account please think again
SB
Samantha B's update13 May 2026, 18:22
Reviewer Update
After again promise to call back at 11am no call back, advisors cant remember what was said on the phone. Standard bank is really mow customer service focused and if you have a chance get as far away as possible and if you looking to open a bank account please think again