Ridiculous Service at Standard Bank Heidelberg Mall....

I spent way over 3 if not even 4 hours waiting to be assisted at Standard Bank Heidelberg Mall on the afternoon of the 17th April 2023. Yes I admit it was a full house where even three people one of which was a couple, completely left because that was preposterous. Yes that is a small branch of Standard Banks from those I've experienced in my lifetime but 3-4 hours, that is completely ridiculous. They have four service points if I am not mistaken after enlisting one's name at the entrance. There are those who are referred to the tellers, the phone booths and those assisted on the front end (I guess of course it depends on what clients needs assistance with). I was one of the unfortunate clients that had to see the consultants. When I arrived, probably there were 8 if not 10 people seating in front of me and only an unreasonable 2 consultants to service the rest of us hence the three candidates including a couple ultimately left. If maybe you think I am being unreasonable with this review, you should have seen the disgust on the faces of those who left and couldn't stuck it out like myself waiting to be assisted. I understand that the consultants cannot rush their service and that it depends on what the clients needs assistance with but really? some of the people would be assisted close to an hour? what rocket-science is being operated at Standard Bank Heidelberg Mall? Aren't there capable employees who can still perform excellent service whilst being productive at the same time? Do they even understand the meaning of being productive or they are just pushing time? When I left that Branch, the gates were even closed already. The lady who assisted me tried to be cordial and bless her soul if she was really being genuine because when I asked about the ridiculous delay, she tried to spin it of which I didn't buy. Yes a Branch can have a certain number of people servicing it and of course its grated that they have a small Branch but cant there be more manpower to assist when the Branch is full to the brim?. I understand that people serve specialized and distinct duties but where is the manager when the service is so slow and people are dragging their feet for hours on end? There are other chairs on the side of the consultants that are empty or maybe they don't serve the same purpose as those of the other two that were attending to us. There was no sense of urgency at all and it seemed like I am at Home Affairs where I never even had to wait for that long. We come to Branches for service not spend the whole day. This was not the first time I encountered slow service at this particular Branch but today they took the cake. I will say again, this is completely ridiculous. Standard Bank, respect us and thus respect your brand in the process. What I went there for is even immaterial to relate here. We all have to wait our turn to be assisted but an hour at least not a lifetime. To say the service was poor would be an blatant understatement.