1 reviews | Active since Sept 2016
Ridiculous service
<p>I changed my account from an access account to a cheque account in March this year. I was told that all my debits were changed over to my cheque account and the access account has been closed. I only found out recently due to a mess up by SARS thats my access account was never closed and was accumulating bank charges I now have to pay more than R900 in bank charges for something I wasn't informed of and they refuse to help me just said I have to pay it. Its broad ****************. I absolutely plan on taking my business to Absa rather. I'm gutted I've been with standard bank for 11 years and have had to deal with a lot of bad attitudes from the Blue Route staff but this is the absolute pits. </p>
Good day Tiffany Mentor
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Tiffany Mentor
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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***
I thought this issue was resolved. Thats what I was told. Two months later and this account isn't closed like I was once again assured and I'm still getting notifications that bank charges is still being app**** to that account. Really now man??? Please what must I do to get this resolved?
I thought this issue was resolved. Thats what I was told. Two months later and this account isn't closed like I was once again assured and I'm still getting notifications that bank charges is still being app**** to that account. Really now man??? Please what must I do to get this resolved?