Ridiculous service

<p>I sent instant money to a friend of mine, when she tried to collect the voucher she was told that the voucher was already collected. I have been holding on the line for more than 2 hours for someone to assist me. I have never experienced such frustration. The same technology that is supposed to make customer's lives a lot easier is just the opposite. I am even considering moving my accounts to a BETTER BANK. never in my experience as a customer have i experienced such utter inconsideration for people that are meant keep the business standing.</p>