SM
Sphesihle M

1 reviews | Active since Nov 2018

19 Aug 2021, 12:48

Ridiculous Service

Extremely disgruntled by how Standard Bank has handled our funeral policy claim. From countless emails and several visits to the branch with no assistance and thousands of phone calls with yet no assistance. I have literally done everything I should, it's been over three weeks being given the run around. It's quite sad that we took out this policy thinking it would come through for us in times of need, I don't know if you guys also want to witness the Old Mutual saga! This is just beyond ridiculous. I'm honestly ****ed

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Replies (1)
Standard Bank
Standard Bank's reply20 Aug 2021, 00:51
Official
 
Hello
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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