ZM
Zannerie M
1 reviews | Active since Aug 2014
05 May 2023, 09:24
Ridiculous service
I went Standard Bank in Northgate to close my student loan account in August 2022, I even received money back. Now, I am receiving messages that my account in arrears. I called Standard Bank Debt department, and I was told I need to go into a branch again to close it. How is this even possible? Exactly the reason why I moved to FNB a long time ago. Someone is clearly not doing their job, now I need to get the slack for it, in the process being seen as someone not paying their loan account. This is absolutely ridiculous. I need to take time off work to go into a branch AGAIN.
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Replies (2)
Standard Bank's replyOfficial
05 May 2023, 09:27Hi Zannerie
This is not the level of service we strive for. We understand your frustration and are here to help. Please provide us with your ID number. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. Please provide us with your ID number. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 May 2023, 09:27
Official
Hi Zannerie
This is not the level of service we strive for. We understand your frustration and are here to help. Please provide us with your ID number. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. Please provide us with your ID number. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
11 May 2023, 13:45Hi Zannerie
Thank you for taking our call. we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call. we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply11 May 2023, 13:45
Official
Hi Zannerie
Thank you for taking our call. we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call. we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team