Ridiculous Service

1. I went into the Blue Route Standard Bank branch two weeks ago to do a follow up on my loan after standing in the enquiry queue for 1 hour. I was told that my loan is all paid up and I was in credit. The credit was refunded back to my account and was told that I can request a paid-up letter via the call center loans department which I've done.

2. I called the same day I forwarded the previous email. I called as per the consultant at the Blue Route branch and I spoke to Algeron on the 8th. Again I was advised that I can request a paid-up letter via the loans department which I've done on the 8th and I'm yet to receive a response.

3. I then called in again yesterday morning and I spoke to Brenda. I was put on hold twice for a duration of 20 minutes in order to be transferred to a consultant which never happened throughout this period. After the long wait, I was told to go back into a branch. After I advised that I am a full-time worker and do work weekends as well, I do not have all this time to go in and out of a bank and stand in a queue for hours and this for only a paid-up letter.

The service received is highly and totally upsetting and very unprofessional. I will be closing my account with Standard Bank as soon as this matter is resolved.