Ridiculous service

I submitted an application for a further loan, which was declined. I asked why and was told (after begging) a report detailing the reasons would be sent to me, no later than the 13th of March. Never received that.<br> In the meantime I did, after my 3rd/4th call, manage to find out that my wife's commission (I submitted 3 months payslips for her) wasn't taken into account. I was told by 3/4 different people commission can't be used. I said but that's ridiculous, what about sales people? Same story. EVENTUALLY someone said it can't be used without 6 months payslips-why wasn't I told from the start?? That wasn't a problem, but waisted 10 working days (duration of the 1st application)!!!!<br> <br> So I submit a 2nd application and was told it would take 4 working days seeing as it's the 2nd one and would be marked as urgent. Today is the 11th working day and I'm still waiting...<br> <br> And try to speak to someone who can actually help you? Impossible because calls can't be transferred from the call center to the relevant people and the call center doesn't have their numbers.<br> <br> I moved from another bank to Standard Bank because of poor service - time to move again? But then again, they're all the same..?