Ridiculous Security Questions and Support

I tried to log into my internet banking from my laptop that I have done many times over the years and suddenly get a prompt, that there is a security issue and I need to phone the number on the screen. I got through to a consultant who was busy explaining the issue to me when the call dropped. I had given the consultant my ID number, so she must have had my details, but she did not bother to phone back. I called again and the new consultant then said I needed to answer some security questions, before she could help.

What a joke that was. I failed the questions twice and was told she can no longer help me and I should try logging in again in 24hours time. Really? Is that how you service your customers? The questions are just ridiculous. How up to date and accurate is the information? How could I possibly get questions about myself wrong when it is me on the line and not a *********?

I understand that security is important, but questions that are ambiguous and possibly have the incorrect answer on file, is not the way to go Standard Bank. I have been reading through other posts here and I am not the only complaining about this.

You need to look at better security and support procedures.