Ridiculous security questions and processes

Both my wife and myself now had an encounter with Standard Banks idiotic security questions! She tried to open a Business Bank Account today and failed their security questions!!!! It's ludicrous!!! They'll be phoning her back tomorrow and try again because she's "blocked" and neither of us even bank with Standard Bank yet! An AWESOME showcase of what we'll be in for if we were to become customers! We'll open an account simply to be blocked from using it as soon as we are unfortunate enough to have to contact customer service again! They are literally telling us that what they have on the system is correct and we don't know who we are!