Ridiculous Security Questions

I had a query about my Cheque Card because of a recently "Declined Purchase" and spoke to Sandile who asked me some security questions and some of them were quite obscure eg "Do I have a Telkom NGN account?" and a "Clicks credit card account?"

My response was that I have a Telkom ADSL line and a Clicks Club Card and that I did not know whether the suppliers used other names for these. Wrong Answer!! This was repeated and I failed again and so asked to speak to a supervisor.

I then spoke to Ros Dinath but failed on these questions again but fortunately she was prepared to assist.

Afterwards I spoke to Mishendron at Telkom who confirmed that I did have a Telkom NGN account but was surprised because this was a system name used internally and very few Telkom customers would know this!!

Come on Standard Bank, stop being so idiotic!