RIDICULOUS RULES AND RUDE STAFF

Standard Bank persist in treating their customers like ********* and idiots! <br> <br> I get my bank statement by email to be opened with my ID number. This month the statement couldn't be opened so I called the call centre - and was sent yet another statement that couldn't be opened.<br> <br> I sent an email requesting a statement that can be opened - and in return was sent an email requesting I provide ALL my personal details to verify who I am!?!?!?!?!?<br> <br> As the email was sent from the email to which the statement is sent EVERY MONTH surely its clear I am the account holder. Sadly, Standard bank have no interest in customer service - all they want is to ensure that internal policies are followed.<br> <br> I then phoned the call centre because there was an error on my credit card - and was asked - Do you mind giving me your details to verify who you are. WHY ask if I mind? If I DONT give ALL my personal details to a total stranger, putting my financial security at risk because of Standard Banks internal policy of INSISTING that I do, they wont continue. When I asked the lady not to ask if I mind as I had no choice she put the phone down. DISGUSTING POLICIES AND SERVICE