NM
Nomsombuluko M
1 reviews | Active since Jan 2021
06 Feb 2021, 12:56
Ridiculous queue time
The staff at STD bank gateway focuses more on being too friendly and asking personal and irrelevant questions instead of assisting timelessly.. You stand in the queue for hours for just a simple query. Management of time is very poor.
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Replies (1)
Standard Bank's replyOfficial
08 Feb 2021, 17:32Hello Nomsombuluko,
Thank you for your comments.
Feedback of this nature although regrettable is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
Your concern is highly noted and will take this up with the relevant branch to ensure no repeat of this incident.
We really appreciate your continuous support.
Kind regards
Customer Relations Centre
***
Thank you for your comments.
Feedback of this nature although regrettable is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
Your concern is highly noted and will take this up with the relevant branch to ensure no repeat of this incident.
We really appreciate your continuous support.
Kind regards
Customer Relations Centre
***
Best regards,
Standard Bank's reply08 Feb 2021, 17:32
Official
Hello Nomsombuluko,
Thank you for your comments.
Feedback of this nature although regrettable is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
Your concern is highly noted and will take this up with the relevant branch to ensure no repeat of this incident.
We really appreciate your continuous support.
Kind regards
Customer Relations Centre
***
Thank you for your comments.
Feedback of this nature although regrettable is always appreciated as it allows us the opportunity to improve and rectify our customer service standards.
Your concern is highly noted and will take this up with the relevant branch to ensure no repeat of this incident.
We really appreciate your continuous support.
Kind regards
Customer Relations Centre
***
Best regards,