RL
Rene L

1 reviews | Active since Feb 2011

30 Dec 2017, 12:25

Ridiculous fees just close my account

I have banked with Standard Bank since 2005 and now have reached the point that I no longer want any dealings with your institution.

I have been charged ridiculous fees on my cheque account this after I had advised you people that I was unemployed for a few months.

I have now repaid your fees and am sock and tired of your harrasment and phone calls close this account with immediate effect and provide me with a closure letter as proof.

And do not even think to tell me to go into a branch because all your branches are pathetic.

You people think nothing of your clients and when we are in need you dissapear.

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Replies (2)
Standard Bank
Standard Bank's reply31 Dec 2017, 02:17
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply02 Jan 2018, 11:32
Official

Dear Rene

Thank you for your posting.

I refer to my email correspondence and can confirm that the matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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