Ridiculous Fees

I am honestly in awe of the shenanigans I've had to deal with in the past week. After months of trying to get time to go and close my account, when I finally do, there's more than R1000 of compounding fees for "not using account".

I stood in queues, I sat on the phone, and still the only help I got was resetting my bank card pin with a new card. I don't know what I'm supposed to do her when the branches are only open for five hours, the prompts on the phone lines are barely audible, and the branch staff are limited to three consultants.

I couldn't close my account because of a pandemic. I couldn't go to a branch well before that because of limited hours and understaffed branches. I was locked out of my account and now I'm supposed to pay for the pleasure? What on earth is the matter with you people?