Ridiculous effort to gain simple response!

All I want is to start replaying my student loan. I completed my studies in November and expected to hear from Std Bank what my payments were, where I could address them and the general details around it.<br> <br> Not only have I not heard from them - I've been to a branch in December (where they say that I cannot contact student loans directly and have to sit while the teller calls the right person for an hour without getting me the right info), THEN I emailed to ask where I could address payments and got a response saying my query had been forwarded.<br> <br> After NO word from them I emailed directly asking for the details or the name of someone I could speak to and got a response telling me to go into the branch. I work full time, why must this be such an effort to gain simple details.<br> <br> I had a simple request. Why is this process so utterly ridiculous!? Do you NOT want me to make payments?<br>