Ridiculous Coin Deposit fee

Dear Standard Bank Customer Service Team Springs Mall,

I am writing to express my formal dissatisfaction with the service I received at your branch while attempting to deposit R122.05 in coins (consisting of 5c, 10c, and 20c denominations).

After waiting in a long queue due to limited staffing, I was informed by the teller that the fee for this deposit would be R140.00. This charge exceeds the total value of the deposit itself. When I asked for an alternative, such as exchanging the coins for notes to use the ATM, I was told this was not allowed. Furthermore, the consultant suggested that I approach local shops to exchange my currency instead.

It is highly concerning that a loyal client is charged more than the value of their deposit and redirected to third-party businesses to handle legal tender. I find this policy to be unreasonable and poorly communicated to the public.

I would appreciate a clarification on these charges and an explanation as to why such a prohibitive fee structure is in place for small denomination deposits.