NM
Nokulunga M

1 reviews | Active since Oct 2023

23 Oct 2023, 11:54

Ridiculous Charges

Standard Bank has ****med me on numerous occasions with their ridiculous bank charges on an account that was said to have R5 monthly charges, the thing is they charge any amount they feel like and I have had enough I can not even leave money on the account because when I come back that money will be gone, just last month they charged me R200 just for the sake of it, and worse they changed/limited my daily limits without my permission I don't know who they consulted with or who gave them permission to access my accountant I am very angry about that they invaded my account without my permission so what else are there doing to this account without my knowledge. I am not happy with the service from this bank and I will be closing this stupid bank account. I feel **** to and ****** by Standard Bank.

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Replies (7)
Standard Bank
Standard Bank's reply23 Oct 2023, 11:58
Official
Hi Nokulunga

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply23 Oct 2023, 14:33
Official
Hi Nokulunga

Please be aware that we are attempting to reach you, but the provided phone only rings once. Tell us when we can reach you, please.

We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
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NM
Nokulunga M's update23 Oct 2023, 14:56
Reviewer Update
Can you call me at 15:05 during my lunch break

NM
Nokulunga M's update23 Oct 2023, 15:29
Reviewer Update
I waited for the call until now
Standard Bank
Standard Bank's reply23 Oct 2023, 15:44
Official
Dear Nokulunga

We regret missing an opportunity to liaise with you.

Kindly advise when else can we call you back for further assistance.

Looking forward to your response.

Kind Regards
Standard Bank Hello Peter Team
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NM
Nokulunga M's update23 Oct 2023, 16:05
Reviewer Update
Call me tomorrow at 15:05
Standard Bank
Standard Bank's reply23 Oct 2023, 16:13
Official
Dear Nokulunga

Thank you for giving us an opportunity.

Please note that we will call as requested tomorrow.

Have a great day further.


Kind Regards
Standard Bank Hello Peter Team
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