ZP
Zaheer P
1 reviews | Active since Jul 2021
09 Jul 2021, 12:09
Ridiculous charges
Very disappointed in the service model. Standard bank only allows you to get statements (via your online account) going back 2 years. If you need anything further than that you need to request it from them at a charge of R42 per 30 day period. This is ridiculous and unacceptable in todays digital age. To remove the functionality online and force clients to pay R42 for a digital statement is nothing more than a money making ploy.
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Standard Bank's replyOfficial
09 Jul 2021, 23:50Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply09 Jul 2021, 23:50
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***