AM
Amanda M
1 reviews | Active since Apr 2016
13 Sept 2019, 09:31
Ridiculous bank charges
I called Standard Bank call centre on the 11 September 2019 to request for bank statement for current tax year i spoke to Lebo Katane call reference *** she advise me it will cost R30 for the bank statement today when I checked my app it cost me R490 I called them spoke to Priscillla Sambo reference *** she advise will send it through to the relevant people but no TAT when is this going to be resolved for all I know it could even take a month with no feedback. I will take this to ombudsman if it's not resolved by Monday I need my money back.I'm even thinking of changing my bank.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
16 Sept 2019, 06:30Hello Amanda
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply16 Sept 2019, 06:30
Official
Hello Amanda
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
***
*** (fax)
***
***