KM
Kanu M

1 reviews | Active since Oct 2015

26 Jul 2018, 09:00

Ridiculous Bank Charges

On 24 July 2018 Standard bank debited my business account with several bank charges amounting to R5 340.09. When I phoned them I was informed that they have been using incorrect rates from January and they are recovering. I could not be given a detailed list of this transactions and how they arrived to the amounts. These fees sound ridiculous given the fact that I was already being charged during the months in question. Standard Bank must reverse these charges.

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Replies (2)
Standard Bank
Standard Bank's reply26 Jul 2018, 13:50
Official

Dear Kanu

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply27 Jul 2018, 13:55
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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