Ridiculous back charges

<p>I have been using standard bank for more than 6 years ,i have 8 free withdrawals per month ,which is 2 inside ,most of the time i use ATM to withdraw but sometimes when the amount is big i use the cashiers i was never charged for this service . In December i used inside withdrawal i was charged R200 i mean like seriously ,yesterday i went to Standard Bank Branch in Sandridge Center in Midrand ,the lady in enquires was so rude asking me "things do change" we won't reverse it ,while i'm still asking she went at the bank she neveer came back i had to leave. One supervisor and left with no solutions mind you these people don't have name tags but they dealing with customers ,she said her name is Lucinda if she is not lying </p> <p> </p> <p>I need this to be ressolved ASAP otherwise there's soo many banks ,i was never informed for a change ,i'm not happyy with explanations </p>