MW
Megan W

1 reviews | Active since May 2016

04 Oct 2016, 08:51

Ridiculous

<p>When withdrawing money from a Standard Bank Teller the teller switched of by itself, it swallowed my card and we had to hold for 20minutes on the cellphone to speak to an Standard Bank help agent (this is their help line). i had to pay for a temporary debit card even though it was their fault and now i have to wait 2 weeks for a new check card. This is not customer orientated at all!</p>

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Replies (2)
Standard Bank
Standard Bank's reply04 Oct 2016, 14:58
Official

Good day Megan Waldeck

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Oct 2016, 10:39
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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