Revolving Loan

To whom it may concern<br> <br> I made a payment of R40000.00 into the loan about 9 months ago and did not pay a cent after that since then. I lodged two complaints already to try to get some of the money made available and went to the branch in Northgate about 3 months ago (several times) where I was told that the request for release of the hold will be done and that the money will then be available. <br> The bank did not live up to their promise and denied access and insisted that, irrespective of the bulk payment made, that I still need to continue monthly payments. I argued that the account should for practical reasons be in advance and that I need some of the money to be made available in order to pay my university fees (for my doctorate degree in education with Unisa), but to no avail. <br> Nkululeko promised me about 77 days ago that he will look into the matter and come back to me. Now I receive calls from the call centre daily to try to collect money on the account. I told them that I will withhold payment of any monies until I get feedback from the banks complaints deparment. <br> <br> Please investigate as I do not know where I stand. <br> <br> Thank you kindly. <br> <br> Regards. <br> <br> Neels