KB
Kate B
1 reviews | Active since Jun 2015
05 Nov 2018, 15:40
Revolving Credit Plan - No Funds
I am a little bit disappointed with Standard Bank, I have a revolving loan of which I have to back 15% in order to received funds back. I was given an amount to pay today to access those funds and yet I am unable to do so. I then called back and was told that my query would be escalated and that someone would call me back as a matter of urgency.
I have not had a call back and I am in the process of opening up a business banking account, I wonder what kind of service Ill get?
Very disappointed
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
06 Nov 2018, 11:15Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply06 Nov 2018, 11:15
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
13 Nov 2018, 14:39Thank you for allowing us the opportunity to look into your matter.
As per our telephonic conversation the matter has been resolved.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
As per our telephonic conversation the matter has been resolved.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply13 Nov 2018, 14:39
Official
Thank you for allowing us the opportunity to look into your matter.
As per our telephonic conversation the matter has been resolved.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
As per our telephonic conversation the matter has been resolved.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***