Revolving Credit Plan nightmare

I opened a revolving credit plan with Standard Bank some years ago. At the beginning of this year i decided to pay down the balance. I was told i could only do it in branch. I then went to Carlton and was moved from pillar to post until someone assisted me. My request was simple. I needed to have my limit reduced and have the installment recalculated as the previous installment was too high.

Two days later i got a call that all was in order. Upon checking on the Banking app, both limit and balance were zero. I called again the Prestige call centre to get claritu and was told someone would call me back. No one called.

I have now been told my account is handed over to collections. And still no one cam assist me. Collections takes me back to transactional. Transactional team says only the banker can sort it. Banker ia never available.

Terrible service. Shocking customer care. No one takes responsibility