Revolving credit account

Item: Standard Bank
Rating: 1
Author: ferouz D

I opened a revolving credit account with Standard bank. I phoned in to ask what is the settlement amount for that day. The total amount was given and i went in the same day to standard bank and pay the amount given. What they did not advise me at the bank is if i want the account closed i needed to get a document that the account was closed. Now a debit order for the credit account went off and my other debit orders is going to bounce. I want that money reversed today still in order for my debits to go off. Please contact me on ***

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

31 Jul 2020, 12:14

Hello Ferouz

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply31 Jul 2020, 12:14

Official

Hello Ferouz

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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ferouz D's updateReviewer Update

03 Aug 2020, 14:09

Today is the 3rd and still no response. I want my money paid back into my account and the revolving credit account closed asap

ferouz D's update03 Aug 2020, 14:09

Reviewer Update

Today is the 3rd and still no response. I want my money paid back into my account and the revolving credit account closed asap

Standard Bank's replyOfficial

05 Aug 2020, 14:13

Dear ferouz

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply05 Aug 2020, 14:13

Official