Revolting service once again!

Called the call center to sort out an issue Standard Bank caused. Spoken to by a RUDE and ****y call center agent! Had to hold on from the start of the call for almost half an hour about 20 minutes of which I was holding on because the agent was busy "finding out where my card was delivered". I could not hold on any longer and cut the call! Nobody bothered to call back! The arrogant call center agent couldn't care less that I cannot use my account and my card was not delivered to me! Once again Standard Bank takes the award for a don't care attitude and below standard call center service by under s****ed individual who don't know the value of customers and APALLING SERVICE in general!!!!!!