Revolting service

Item: Standard Bank
Rating: 1
Author: Robyn L

To whom it may concern, This matter has been going on for some time now and has been rep**** to incorrectly by Standard Bank as now confirmed with ABSA – the reply enclosed from Standard Bank is therefore INCORRECT and has not even been sent to ABSA bank – email confirming this further below after Standard Banks response: Despite read receipts from your deparment - you just ignore my emails!! On 28 Dec 2016, at 10:59 AM, Mthembu, Nokulunga N ********** wrote: Good day Kindly be advised that this matter has been forwarded onto ABSA in order for them to take the necessary action, however ABSA has now come back and advised that the account has been stopped, pending investigation, while they will investigate this matter from a financial aspect. We hereby clarify that all funds have been utilized and there is no available funds left to claim. We are truly sorry for the experience and empathise with your loss However if the client would like to pursue this matter any further, kindly be advised to open a police case against these suspects and subpoena ABSA with a section 205, in order for them to provide any requested information on the account holder and the necessary investigations can continue with the South African Police Services so that the matter can be brought to the attention of the Commercial Crime Division. This information will be valuable in assisting them track these attempts and hopefully bring an end to the current onslaught. Regards Nokulunga Mthembu Transactional and Online ***** Tel: ********** 4449 | Physical Address: 3 Simmonds 1st floor entrance 6 pillar Blue E ********** /> CONFIDENTIALITY NOTICE: This message is for the intended recipient only and is privileged and confidential. If you are not the intended recipient, kindly notify us immediately by return e-mail and delete the original message. Any content of this email not related to the business of Standard Bank is transmitted by the sender in their personal capacity, is unrelated to the business of the bank and does not necessarily represent the views of, nor is it sent on behalf of, Standard Bank of S.A Ltd. This email may not be forwarded to any external party. Ensure that internal communication remains confidential. Please attend to this matter urgently in order for us to recover our funds as stated by Absa bank below. Kind regards Robyn Levy ********** 397 From: Olifant, Zouks: Absa ********** Sent: 17 February 2017 12:12 To: ********** /> Subject: Case Ref No. ********** - Customer : Ms Robyn Levy. Importance: High Dear Ms R Levy We acknowledge receipt of your complaint addressed to the Disputes Resolution department. Please accept our sincere apology on any inconvenience caused. We note that you are not a customer of Absa bank. The complaint should have been raised with Standard Bank for investigation and feedback. Standard bank will have to liaise with Absa Inter Baking department for any recoveries to be done. We confirm that our Interbank department has not yet received request from Standard bank. Please find below contact details for Standard Bank dispute resolution department for further assistance. Tele: *** Fax: (011) ********** E-mail: ********** Yours sincerely, Rezona Louw | Pre- Ombudsman - Customer Care: Complaint Resolution Suite | RBB| Tel +27 011 ********** | Fax +27 ********** | Email ********** Absa Barclays Towers West, 3rd Floor, 15 Troye Street, Johannesburg, 2001 www.absa.co.za Respect | Integrity | Service | Excellence | Stewardship Helping people achieve their ambitions – in the right way P Please consider the environment before printing this email INTERNAL ONLY COMPANY CONFIDENTIAL Disclaimer: This e-mail and any attachments carries a "Confidential " classification and intended solely for the addressee. If you are not the addressee or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. From: Robyn Levy ********** Sent: 08 February 2017 18:19 To: Olifant, Zouks: Absa Subject: Fwd: ********** 712 - Joan Coetzee 2 ********** 6910 Sent from my iPhone Begin forwarded message: From: Robyn Levy ********** /> Date: 08 February 2017 at 6:17:34 PM SAST To: Igal and Robyn Levy ********** /> Subject: Fwd: ********** 712 - Joan Coetzee 2 ********** 6910 Sent from my iPhone Begin forwarded message: From: Robyn Levy ********** /> Date: 28 December 2016 at 11:05:25 AM SAST To: "Mthembu, Nokulunga N" ********** /> Subject: Re: ********** 712 - Joan Coetzee 2 ********** 6910 Good day please note that the matter was reported before the funds cleared and I was advised by Adam Moses that the account was frozen until it would be investigated. What you informing me is therefore NOT CORRECT!! What a nerve!!! I notified the bank within half an hour of doing the eft and the funds wouldn't only cleared on Sunday!!! Sent from my iPhone On 28 Dec 2016, at 10:59 AM, Mthembu, Nokulunga N ********** wrote: Good day Kindly be advised that this matter has been forwarded onto ABSA in order for them to take the necessary action, however ABSA has now come back and advised that the account has been stopped, pending investigation, while they will investigate this matter from a financial aspect. We hereby clarify that all funds have been utilized and there is no available funds left to claim. We are truly sorry for the experience and empathise with your loss However if the client would like to pursue this matter any further, kindly be advised to open a police case against these suspects and subpoena ABSA with a section 205, in order for them to provide any requested information on the account holder and the necessary investigations can continue with the South African Police Services so that the matter can be brought to the attention of the Commercial Crime Division. This information will be valuable in assisting them track these attempts and hopefully bring an end to the current onslaught. Regards <image004.jpg> Nokulunga Mthembu Transactional and Online ***** Tel: ********** 4449 | Physical Address: 3 Simmonds 1st floor entrance 6 pillar Blue E ********** /> <image005.jpg> <image006.jpg> <image007.jpg> CONFIDENTIALITY NOTICE: This message is for the intended recipient only and is privileged and confidential. If you are not the intended recipient, kindly notify us immediately by return e-mail and delete the original message. Any content of this email not related to the business of Standard Bank is transmitted by the sender in their personal capacity, is unrelated to the business of the bank and does not necessarily represent the views of, nor is it sent on behalf of, Standard Bank of S.A Ltd. This email may not be forwarded to any external party. Ensure that internal communication remains confidential. From: MOSES, ADAM A Sent: 16 December 2016 02:20 PM To: Branch Network ***** Cc: FCCU Transactional ***** Subject: ********** 712 - Joan Coetzee Good day Team Our customer Robyn Levy (082 ********** ) made a payment of R 4 000.00 into the above account today the 16-12-2016 for a purchase of a pet. It now seems that the ABSA account holder is avoiding our customer as the phone is now off and no delivery of the pet. Please block / secure any funds in the account. Thank you Adam Moses | Analyst | Transactional & Online *****| RSS: Business Enablement Support Team (BEST) | | Standard Bank Of South Africa| (+27 10 ********** | 7+27 (0) 86 ********** | * ********** | ÿ www.standardbank.com |

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