MM
Mlungisi M

1 reviews | Active since Mar 2015

29 Nov 2015, 14:03

Revolting Service

On friday(27/11/2015) i tried withdrawing from an atm after funds were deposited that same day, atm gave a slip instead claiming i had no account linked with the card i was using and to visit my nearest branch which i did that same day at gateway, i was told my account has been locked without notifying me in any way and refused for me to withdraw from inside the branch unless i open another account with you which i didnt, at a later stage i was then told the funds were not cleared,which is funny because earlier in the day through cellphone banking i checked my balance and the funds were available however when i tried again after visiting your branch i could no longer use cellphone banking, was told i would be able to access the funds yesterday(28/11/2015) however i still can not today(29/11/2015), how do you close an account and not notify the account holder and if the account is closed how was a deposit accepted into that account? Standard bank your service is revolting and i was warned about you, please sort it out

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Replies (1)
Standard Bank
Standard Bank's reply30 Nov 2015, 13:37
Official
Hello Mluh,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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