BN
Bonita N

1 reviews | Active since Feb 2017

01 Feb 2017, 13:15

Revolting Serice

<p>On the 23rd of November 2016 a debit order went off my account. a Week later I went into the Benoni Branch to reverse this debit order. The lady confirmed it was reversed. By end December I noticed this money was not reversed and went into the Lambton branch. The gentlemen confirmed that it was never reversed and he would do it for me immediately, this was in the first week of January 2017. In the Second week I went back to the Benoni branch as I still have not received my money, another gentlemen informed me that it was now over the 40 days and I cannot reverse this. I disputed this and requested this to be taken up with their head office. If i did not go into the branch AGAIN today, I would still be waiting for any news on this. Today the gentleman told me they are not going to pay it as it is over the 40 days. I need this money urgently and I am not getting any joys out of Standard Bank, they are useless to say the least. I am closing my account asap!!!</p>

0
Replies (3)
Standard Bank
Standard Bank's reply02 Feb 2017, 09:33
Official

Good day Bonita Van Niekerk

Thank you for your posting.

Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply02 Feb 2017, 14:18
Official

Good day Bonita van Niekerk

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply03 Feb 2017, 15:58
Official

Dear Bonita van Niekerk

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***