REVOLTING BAD SERVICE

My husbard and I went into the branch to apply for a revolving credit account on Saturday 12 October 2019. We were swiftly called in to be assisted by Sophia Seleka. Her PC were updating and she had to run the application at another consutants pc. Coming back to her desk, there were 2 other staff members in the cubical and she blandly blabbered out that according to their system, we are on debt review, which by the way were closed in 2014, She adked if we have a letter of proof stating the closure, which I immediately e-mailed to her and she confirmed recieving the form 19. She explained that this is the only reason and that there should not be a problem with the referal. She mentioned that she will not be in for 2 days next week bau that she will let us know by Wednesday the 16th. After numerous attempts to contact the branch directly and through the call centre, I finally recieved a call from the barnch manager after I launched a complaint with the complaint centre. She informed me that Sophia was in an accedent and only came in the morning to hand over her work, which off cause was a complete and utter lie as Sophia told us herself that she was not going to be back before Wednesday. To top it all, some person with the name of Grace called my husband and inform him that we should get in contact with the counsilor to go to court to remove the hold. all of this after we were asured that the form 19 is all they need. Also very very strange as my husband is constanly being contacted to take up a credit card and his account type were changed in 2017 to a bundle account to save on fees, which by the way could not be done if the debt review still existed. to top it all, my full signing rights have been removed from the account, not by me or my husband, it's just gone.Further to the fact, Josepf from the complaints department informed met that it will take 5 working days to resolve the case. We needed that capital by Friday latest. After 33 years of banking with Standard Bank, this is the service we get. REVOLTING!!!!!!!!!!!!!!!!!!