Review of bond rate declined by Standard Bank

Two weeks ago I requested a review of my current bond rate with standard bank. As a prestige client I was told I would receive a response within 1 working day which I did not. This morning I wrote back to ask what had happened since I received no response. This is the response I received! Shocking!!<br> \Thank you for writing to us with regards to your Home Loan. <br> <br> Please accept our apologies for any inconvenience we may have caused you with the delay experienced. <br> <br> It is my pleasure to advise you with your request for the rate concession. <br> <br> Please be advised that as this is an existing bond, we are unable to improve on the current rate of this bond. <br> <br> Please note that you accepted the terms and conditions, including the rate of this bond however, if you take any further lending in the future (Further loan) we may consider the pricing on the new portion, subject to approval. \"<br> <br> Is this the kind of service standard bank offers? What a load of nonsense?<br> "