Reversing an payment take up to 5 days

Avbob debited my account with 2 instalments. I have asked std bank to reverse the payment on Thursday the 26th of November. Said it will take 24 hours. Phoned back on Friday the 27th, query was not logged correctly.<br> Phoned back on Monday 30 November still query was not logged. Phoned Tuesday 1st of December money will only be reversed in 24 - 48 hours. Phoned Wednesday 2nd of December query was logged incorrectly. Have to wait another 24 hours to be reversed. Bull the service is up to no good. I had problems with standard bank since day one. I want my money to be reversed back into my account not later then today 2 December 2015 or I will take matters further.