IB
Irene B
1 reviews | Active since Oct 2017
24 Sept 2023, 03:39
Reversed debit orders still not reflecting
I have now reversed 2 debit orders on my account that was put through before the due date. I contacted Standard Bank yesterday to find out what was going on and was assured my money would reflect today and still nothing. This after I had to continually wait 12 hours to request the reverse in the first place. Why is there even a mandate if it doesn’t get honoured.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
24 Sept 2023, 08:16Hi Irene
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply24 Sept 2023, 08:16
Official
Hi Irene
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
IB
Irene B's updateReviewer Update
24 Sept 2023, 10:19When will this be as I need my money back in my account today.
IB
Irene B's update24 Sept 2023, 10:19
Reviewer Update
When will this be as I need my money back in my account today.
Standard Bank's replyOfficial
24 Sept 2023, 10:35Hi Irene
Our team will be in touch. Please allow them time to check.
Kindest regards, Standard Bank Hello Peter Team ***
Our team will be in touch. Please allow them time to check.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply24 Sept 2023, 10:35
Official
Hi Irene
Our team will be in touch. Please allow them time to check.
Kindest regards, Standard Bank Hello Peter Team ***
Our team will be in touch. Please allow them time to check.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
24 Sept 2023, 11:38Hi Irene
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply24 Sept 2023, 11:38
Official
Hi Irene
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***