CP
Corne P
1 reviews | Active since Mar 2020
19 Dec 2021, 13:51
Reverse payment made to wrong beneficiary
I accidentally choose the wrong beneficiary and payment went into an old, closed, credit card account. I was informed that I had to wait 10 days to see if it reverses automatically (which didn't happen). Now I am told the funds can not be reversed via phone and I have to take the beneficiary to the bank for a physical verification. Crazy! And it is going to cost me R400 in fees! Sure it was my mistake. But seriously?! Being a customer for 20+ years, being treated like this, is very upsetting.
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Replies (2)
Standard Bank's replyOfficial
20 Dec 2021, 00:53Hello Corne
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply20 Dec 2021, 00:53
Official
Hello Corne
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
CP
Corne P's updateReviewer Update
12 Feb 2022, 13:16Hi All
It took an unexpected long time to resolve my issue, with the holidays not helping. However, Standardbank's complaint support, Clint Petersen, was extremely helpful and in a rather complex situation, involving a 3rd party, able to get the issue resolved.
I can't say that all Standardbank employees know what they are doing, but Clint truly upheld Standardbank's values.
Thank you!
Corne
It took an unexpected long time to resolve my issue, with the holidays not helping. However, Standardbank's complaint support, Clint Petersen, was extremely helpful and in a rather complex situation, involving a 3rd party, able to get the issue resolved.
I can't say that all Standardbank employees know what they are doing, but Clint truly upheld Standardbank's values.
Thank you!
Corne
CP
Corne P's update12 Feb 2022, 13:16
Reviewer Update
Hi All
It took an unexpected long time to resolve my issue, with the holidays not helping. However, Standardbank's complaint support, Clint Petersen, was extremely helpful and in a rather complex situation, involving a 3rd party, able to get the issue resolved.
I can't say that all Standardbank employees know what they are doing, but Clint truly upheld Standardbank's values.
Thank you!
Corne
It took an unexpected long time to resolve my issue, with the holidays not helping. However, Standardbank's complaint support, Clint Petersen, was extremely helpful and in a rather complex situation, involving a 3rd party, able to get the issue resolved.
I can't say that all Standardbank employees know what they are doing, but Clint truly upheld Standardbank's values.
Thank you!
Corne