RP
Ronald P
1 reviews | Active since May 2011
06 Sept 2022, 11:59
Reverse Current Account Charge ASAPA
Standard Bank... why does reversal of an incorrect charge to my current account take up to 2 months???
Netflix debited my account in error on Sunday, 04 September 2022, less than 48 hours ago and now you want to tell me you cannot just reverse it???
Please reverse this charge immediately and NO I DO NOT want to wait for up to 2 months and NO I DO NOT want to be on the phone for 2 hours completing a form trying to get MY OWN money back.
Please sort this out ASAP
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Sept 2022, 12:14Good Day Ronald
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply06 Sept 2022, 12:14
Official
Good Day Ronald
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
RP
Ronald P's updateReviewer Update
06 Sept 2022, 15:24Thank you but I received an email with service request *** that says i must allow until 18 October 2022 for you to investigate? What do you need to investigate? They charged my account in error less than 48 hours ago? Please reverse by 18 hundred hours today 06 September 2022... thats 18:00 NAMHLANJE
RP
Ronald P's update06 Sept 2022, 15:24
Reviewer Update
Thank you but I received an email with service request *** that says i must allow until 18 October 2022 for you to investigate? What do you need to investigate? They charged my account in error less than 48 hours ago? Please reverse by 18 hundred hours today 06 September 2022... thats 18:00 NAMHLANJE
Standard Bank's replyOfficial
06 Sept 2022, 15:59Hi Ronald
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply06 Sept 2022, 15:59
Official
Hi Ronald
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***