reversals, no auth to list me as under debt review

I have a joint mortgage account with my brother he went under Debt Review and it was made clear by the debt counsellor to Standard bank from the start that I should not be affected by my brothers Debt Review application and the proposal was also only made on my brothers 50% of the mortgage and issued a proposal to the bank which was accepted . I kept on paying my 50% contractual instalment and extra on a monthly basis.We then started to see on the bond statement that my payment is visible as well as my brothers portion that is paid by PDA(Debtwise) which is expected but straight after that a reversal is visible , this debit made that It shows now on my ITC reports that im in arrears on my mortgage which is not correct.I have numerous times enquired with contact centres why the said amount is being debited every month but Standard bank is not coming with any answers.why does it show on standard bank side that im under debt review when I never app**** for debt review with any services ,I haven't signed any documents or authorised any documentation for me to be under debt review.I have been trying to be granted credit now for a while but due to the fact of my ITC showing the b