reversals

I'm so sick of standard bank and the don't care about customers attitude I did a reversal a week ago and it was supposedly 2 working days it's been 5 or 10 and they send me a silly sms saying service request still open no reason nothing I want information or money and when you complain on a public platform they help you but I've been sending mails and wasting my airtime by the way 0on that long calls for a reversal then they still say they see nothing on their side the systems are always offline when you want to do a reversal