Reversal Request – Case No. 51 04 2025 _ Procrastination Reversal Payment(s) via Standard Bank

Good day,

I am writing to formally state that I do not accept the outcome of my case regarding a *****ulent transaction involving the use of a Discovery Bank account.

On 25 April 2025, I submitted a signed Reversal of Payment Request via my bank, Standard Bank South Africa. I specifically ordered a reversal of funds (with full understanding that fees apply), not an investigation. Despite this, I was issued a response describing only the results of an investigation and stating that no funds would be reimbursed.

The response I received included the following:

“Our investigation has revealed that you processed a payment with the intention of acquiring services from a third-party vendor and these services were not rendered. The investigation has confirmed that this was a vehicle purchase ****. When the ***** incident was reported on 30 April 2025 - WITH DELAY -, we immediately alerted the agent bank (Discovery Bank) and requested that the account be blocked and any available funds secured. Unfortunately, Discovery Bank advised that all funds had already been utilized, and thus no funds were recovered. After taking all relevant factors into consideration, and in applying the principles of fairness, the bank has made its decision and will not reimburse the losses suffered.”

My position: I did not authorise an investigation in lieu of a payment reversal.

I signed a reversal request, which was submitted in due time. Standard Bank only paid attention to the matter from 30.04.2025 - WITH DELAY!

I provided all required documents, including an affidavit, full transaction details, and confirmation of the ****.

The ***** was reported without delay.

I demand a clear answer from Standard Bank as to:

Why no response has been made to me immediately after formal requests for weeks.

Why the account in question at Discovery Bank was not immediately frozen, despite prompt reporting and clear evidence of *****.

Why funds were allowed to be withdrawn, even though they were part of a ****, and despite Standard Bank / Discovery Bank being notified.

I urge Standard Bank to take full accountability for hosting the *****ulent account and to reimburse the full amount of R142,210.00. The failure to act swiftly on a formal bank-to-bank notice of ***** raises serious questions about the measures in place to protect innocent individuals from ****s.

Until this matter is resolved appropriately, I will continue to escalate it through all available legal and public channels. I remain committed to seeing justice done.

Sincerely, K. v. Vuuren