NS
Ntja S
1 reviews | Active since Jul 2014
31 Dec 2019, 12:13
Reversal... Poor call centre service
I was advised by Multichoice that my account is in arrears and they blocked my account..... When i called in they advise me that standard bank did a reversal and it's not reflecting that there was a reversal made, it only shows that my account was debited.... I call standard bank for clarity I have been holding for more than 35 minutes and I tried 6 times with the same holding period time. To do business with standard bank is really frustrating.
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Replies (2)
Standard Bank's replyOfficial
01 Jan 2020, 05:28Hello Samuel,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply01 Jan 2020, 05:28
Official
Hello Samuel,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
NS
Ntja S's updateReviewer Update
02 Jan 2020, 13:53Matter of urgency in your organization is overrated.... Till now same problem no one has even contacted me. Few branches to go to, on the other hand poor call centre service.
NS
Ntja S's update02 Jan 2020, 13:53
Reviewer Update
Matter of urgency in your organization is overrated.... Till now same problem no one has even contacted me. Few branches to go to, on the other hand poor call centre service.