reversal of incorrect debit order

On Monday the 9th of February I went to standard bank to reverse a debit order that was incorrectly taken out of my account by curves gym. The consultant at standard bank did all the paper work and promised I would have the money back in my account in 48 working hours. 4 days later I still don't have my money back no one called me to tell me what's going on. I am very busy at work and I don't have the time nor the luxury of making up and downs at standard bank. I am very disappointed in standard bank and I am considering moving my account else where.