REVERSAL OF INCORRECT CHARGES

Hi haven't seen useless customer service like standard bank in my life.<br> <br> I have a cheque account, where I was issued with a cheque card and a debit card. I pay a monthly fee on that account, however I get charged when withdrawing money using a debit card.<br> <br> This has been going on since 2009 and I have queried it at Centurion Branch. Later on I received a ref number *** which was due on the 9th of September. I haven't had from standard bank until I called on the 14th.<br> <br> I was shocked that my query was closed because the consultant is unable to resolve it. It is a pain to escalate to someone who can resolve my query than just closing it? Those charges from 2009 is surely a lot. <br> I WAS GIVEN THE NAME MERLBA IS THE ONE WHO CLOSED MY QUERY SINCE SHE DOESNT HAVE KNOWLEGE TO RESOLVE