Reversal of funds from credit card

On the 22 May 2015 an amount of R49 567.89 was reversed from my Standard bank access account without my authorization. I reported the query to my branch, I then proceeded for assistance via the call centre. After going through channels they confirmed it was standard bank who took the money to pay off my outstanding credit card debt. I then further explained to them that not all the money was for me some of it was to pay off labourers who were working for me under a subcontract I was servicing. I asked assistance in getting the workers money. The consultant by the name of Lebogang said I should supply supporting documents of the subcontract and labour cost, he gave me an email add for their department (specialised collections) he explicitly said the add is specialized(with a [Email Removed] I sent through the documentation upon following it up another consultant by the name of Steven said it wasn't received he gave me the correct add I sent the documents on 22 June 2015 response email said process will take 7 days to reverse funds. Its been over 7 days and I haven't been assisted and when I call I'm being sent through various channels which depletes my airtime.