Reversal of fees

On 03/12/18 I transferred money from my savings account to my cheque account. I then noticed that they deducted the inter transfer amount (R55.98) from the acc. I transferred monies too. I called Std Bank to rectify the error as that amount was supposed to be deducted from my savings acc, the consultant I spoke to advise she will log a service req. and that it will be rectified on 06/12/2018. Late on 06/12/2018 i got an sms stating the service is still in progress!!!!!!!! I called in and spoke to Refilwe, she tried getting hold of the consultant dealing with the case (Govender) but was unsuccessful. I would like to know how long does it take STD bank to correct their errors???? The amount of R55.98 needs to be reversed bank into my cheque account and the charge should be for my savings acc, THIS IS NOT ACCEPTABLE! Oh and all the consultants I spoke to so far was going to call me in the morning.... NO1 called me, I did the calling