Reversal has not been done. in days stipulated

Hi my service request is ***. This was done on the 5th May. Went to the bank the afternoon off the 8th. The process was still not done. Now today it's the 11th and I'm still waiting. There is not even any feedback as to what the problem is and why it's taking so long. I have 4 accounts with standard bank and I think there service is lacking either they offline or they don't get back to you. The staff at bellville branch also don't have any customer skills. They need to go for customer service training. If my money not paid back into my account soon. I'm closing all my accounts and will look for better banking elsewhere.