reversal

Hi. I need urgently assistance!!! I have done an payment to Autopage to the amount of R2693.93 to their ABSA account to settle my cellphone account, yesterday 29/7/2015, I received a another statement with an additional R1450 to pay. I then called the standard bank call centre they tried to help, but OBVIOUSLY couldn't. I NEED this amount to be reversed into my account urgently, but no-one can help me. I was told they can do and EAP recall, which takes 10 WORKING DAYS AND COSTS R290. Until the specialists get back to me I must wait patiently. It is totally RIDICULOUS, THAT MONIES CANNOT BE REVERSED OR FROZEN IMMEDIATELY. pls can someone get back to be urgently.