DM
Di M

1 reviews | Active since Dec 2015

10 Dec 2015, 21:19

Reused my account no.

Standard Bank Customers beware. Standard Bank re-issues bank account no's after you have closed an account!. I closed my current account no. 072 581 328 (which I had for over 35 years) a few years back and changed to a savings account. Someone inadvertently used my old account to make a R4,000 deposit. Not only did Standard Bank take forever to follow up (the payer spent hours at the bank and has three different query references!) but the account no. now belongs to U N Nyathi. Standard Bank say they only managed to recover R1,900 - the lucky winner gets to keep the rest as Standard Bank have \closed the query".<br> <br> How can account no's be reused when Banks do not verify the name of the account against the account no. Also makes you wonder why we have to do all the FICA stuff!"""

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Replies (1)
Standard Bank
Standard Bank's reply14 Dec 2015, 07:59
Official
Hello djmellon,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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