1 reviews | Active since Jan 2017
Reuquest for Information
<p>On October 6,2017 I filed a complaint about unauthorised amendment on my home loan account and requested SB to provide me with the name of the employee who made the unauthorised amendment. I expected them to revert with the information requested. Yesterday i sent them a Reminder and still no response or telephone call.</p> <p>I do not have my Home Loan with SB by choice.</p> <p> </p> <p>Janek Wilimiec</p>
Good day Janek Wilimiec
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Janek Wilimiec
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
My problem is not the amendment of the error it has to do with the Promotion of Access to Information Act which your company has failed to provide. I believe Mr. Jan Bezuidenhout is the person in charge of the relevant department at your HO. Problem has not been resolved.
My problem is not the amendment of the error it has to do with the Promotion of Access to Information Act which your company has failed to provide. I believe Mr. Jan Bezuidenhout is the person in charge of the relevant department at your HO. Problem has not been resolved.