CK
Camila K

1 reviews | Active since Nov 2011

20 Nov 2017, 07:19

RETURNS DEBIT ORDER AND CHARGES FEE WHEN THERE WAS ENOUGH FUNDS

I JOINED WITH A NEW INSURANCE AND THEY ADVISED THEY WOULD DEBIT AT MID NIGHT ON FRIDATY THE 17TH OF NOV 2017.

I HAD ENOUGH FUNDS IN MY ACCOUNT AND THE MONEY WAS DEDUCTED FROM MY ACCOUNT AS PLANNED.

YESTERDAY THE MONEY IS RETURNED INTO MY ACCOUNT AND THEN I SEE THEY CHARGED r115.00 FOR A BOUNCED DEBIT ORDER,

I AM SO SICK OF THIS STUPID BANK. I'VE BEEN WANTING TO CHANGE TO ANOTHER BANK FOR A WHILE NOW THIS IS THE LAST STRAW!!!!

I WANT MY MONEY BAC****!

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Replies (2)
Standard Bank
Standard Bank's reply20 Nov 2017, 08:39
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Nov 2017, 12:05
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 20 November 2017.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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